Relationships that retain,
conversations that convert.
I'm Mitch — an account executive who learned hospitality in a restaurant kitchen and turned it into a sales career. I help teams retain customers, expand accounts, and deliver experiences worth coming back for.
- 300+
- Accounts managed
- 20–30%
- YoY sales lift
- 10+ yrs
- Client-facing experience
- 100%
- Hospitality DNA
About
From the kitchen to the close.
I started behind the line as an Executive Chef, where I learned that great hospitality is really great operations — anticipating needs, communicating clearly, and showing up consistently.
Today I bring that same energy to sales and customer success — managing high-volume portfolios, partnering cross-functionally, and helping clients get every ounce of value from the platforms they buy.
Industries I've grown in: hospitality, technology, and service. The thread that ties them together is the same one that started in the kitchen — take care of people, and the numbers take care of themselves.
Experience
A track record built on trust.
A decade of client-facing roles spanning AE, sales leadership, events, and culinary operations.
Account Executive
Aug 2025 — PresentinKind Capital
- Drive strategic restaurant partnerships, positioning inKind as both a customer acquisition platform and flexible funding solution.
- Serve as a trusted advisor — helping hospitality partners grow guest traffic and repeat behavior.
- Own the full lifecycle: outreach, negotiation, onboarding, and post-launch optimization.
Account Executive — Hospitality
Dec 2024 — Aug 2025Culligan Quench
- Managed a portfolio of hospitality accounts with consultative, operations-focused solutions.
- Built long-term client relationships through proactive communication and quick issue resolution.
- Identified cross-sell and upsell plays that lifted account value and retention.
Senior Sales Manager
Aug 2020 — Sep 2024Snapchill — Beverage Innovations
- Managed 300+ individual accounts and lifted annual sales performance by 20–30% year over year.
- Led onboarding, troubleshooting, and ongoing support to keep clients sticky and satisfied.
- Implemented a new CRM and built business development initiatives that compounded growth.
Events Coordinator / Lead Server
Apr 2018 — Jun 2024Branch Line Restaurant
- Coordinated and executed events end-to-end — planning, vendors, service, follow-up.
- Owned communication between clients, vendors, and internal teams for flawless execution.
- Gathered guest feedback to compound loyalty event after event.
Executive Chef
Apr 2015 — Apr 2018Hopewell Bar & Kitchen
- Led kitchen operations, staff training, inventory, and vendor coordination.
- Built the leadership, communication, and operations muscle that powers my client work today.
Core competencies
What I bring to the table.
Let's connect
Hiring for sales, CS, or hospitality partnerships? Let's talk.
I'm always up for a conversation about building strong customer relationships and growing revenue the right way.